Separate delivery timing
Separate delivery timing, packaging, and communication problems so your team can improve the part of fulfillment customers actually struggle with.
Use Formkii to collect focused feedback from customers whose order has arrived. Share a short survey by link or QR code, review the responses, and export them to CSV when you need a closer look.
What gets in the way
- A feedback survey is not an urgent support channel. Include your existing support contact for missing or damaged orders.
- The right moment to ask: Soon after confirmed delivery, allowing enough time to inspect the package.
How Formkii helps
Start with a specific experience
Did your order arrive within the expected window? How clear were the delivery updates? Use these prompts to anchor the response in a recent task rather than a general impression.
Understand what needs to change
What condition was the package in? Was anything missing or different from your order? What should we change about delivery? Leave room for an explanation so a score does not hide the reason behind it.
Give the feedback a next step
Review late deliveries separately from damaged or incomplete orders. Compare issue categories with fulfillment records before assigning changes to the carrier, warehouse, or customer communications team.
Best tools for delivery experience
Common questions
Who should receive this survey?
Customers whose order has arrived.
When should we ask for feedback?
Soon after confirmed delivery, allowing enough time to inspect the package.
What should we do with the answers?
Review late deliveries separately from damaged or incomplete orders. Compare issue categories with fulfillment records before assigning changes to the carrier, warehouse, or customer communications team.
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