Customer Effort Score template
After a support interaction, learn how easy it was to get help.
Free • 3 questions • Fully customizable
1. How easy was it to get the help you needed today?
Rating scale: 1–7
2. Was your issue resolved?
- Yes, completely
- Partly
- No
3. What would have made it easier?
Open text response
Why use this survey template?
The Customer Effort Score template gives you a proven starting point so you can launch faster. Every question is editable, responses are unlimited, and you can share by link or QR code in minutes — all free.
Template questions
Yes. The Customer Effort Score template is completely free to use, with unlimited responses and no credit card required.
Absolutely. Every question is fully editable — add, remove, reorder, and reword questions, change answer options, and adjust settings before you share.
Once you customize the template, share it with a link or QR code. Respondents can answer on any device with no sign-up required.
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No credit card. No trial limits. Unlimited surveys, quizzes, polls, and responses — all free.