Customer Effort Score template
After a support interaction, learn how easy it was to get help.
Free • 3 questions • Fully customizable
1. How easy was it to get the help you needed today?
Rating scale: 1–7
2. Was your issue resolved?
- Yes, completely
- Partly
- No
3. What would have made it easier?
Open text response
Why use this survey template?
The Customer Effort Score template gives you a proven starting point so you can launch faster. Every question is editable, responses are unlimited, and you can share by link or QR code in minutes — all free.
Template questions
Is the Customer Effort Score template free?
Yes. The Customer Effort Score template is completely free to use, with unlimited responses and no credit card required.
Can I customize the questions?
Absolutely. Every question is fully editable — add, remove, reorder, and reword questions, change answer options, and adjust settings before you share.
How do I share it?
Once you customize the template, share it with a link or QR code. Respondents can answer on any device with no sign-up required.
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